Rules & Terms — The Pokies 114

Introduction

Welcome to the Rules and Terms page for The Pokies 114. We tested our platform end to end and wrote the following rules in clear language so you know what to expect when registering and playing. These rules set out the legal relationship between you, the player, and The Pokies 114, the operator. They explain who can play, how accounts are managed, deposit and withdrawal procedures, bonus eligibility, measures to prevent fraud, and how disputes are handled.

The Pokies 114 operates under company registration number 3-102-841524, established in 2021 with a registered presence in Costa Rica. Our activities are conducted under applicable regulatory approvals and we maintain compliance with industry-standard controls. We are committed to transparent, fair and safe gaming. Where we refer to "we," "us" or "our," we mean the operator of The Pokies 114. Where we refer to "you" or "player," we mean an account holder or visitor who uses the service.

General Terms

These general rules govern the use of The Pokies 114 gaming platform across desktop, mobile and other internet-enabled devices. By registering an account you acknowledge that you have read, understood and agreed to these rules. Please stop using our services immediately if you disagree with any provision in these terms.

1. These Rules are legally binding between the player and The Pokies 114 and take effect on account registration.
2. We reserve the right to amend these Rules at any time. Amendments may be required to comply with law, regulatory guidance or to improve customer service.
3. You are responsible for ensuring access to our platform is lawful in the jurisdiction where you are located. If local law prohibits online gambling you must not access or play.
4. We may request proof of identity and age. Failure to provide requested documentation on time may result in account suspension and withholding of funds until verification is complete.
5. We will not be liable for any financial loss you incur while using our platform; gambling involves risk and outcomes can be a win or a loss.

Eligibility — Age & Jurisdiction

You may only participate on The Pokies 114 if you meet all of the following:

• You are at least the minimum legal gambling age in your jurisdiction of residence.
• Your residence and current physical location permit online gambling under applicable law.
• You have not been prohibited from gambling by any authority or voluntarily excluded from our platform.

We are entitled to block access from jurisdictions where our services are not permitted. We do not accept liability for players who access the site from restricted regions. If we reasonably suspect a player is located in a prohibited territory, we may suspend the account and return funds after validation.

Opening and Maintaining an Account

When opening an account you must provide accurate and complete personal information including full name, date of birth, email address and contact phone number. We may require supporting documents to verify your identity and address.

1. Only one account is permitted per person unless prior written consent is obtained from us.
2. Accounts must be registered using your true identity. Falsifying information or registering accounts on behalf of other people is prohibited.
3. Multiple accounts linked to the same payment instrument or to the same person may be closed or merged at our discretion.
4. We may suspend or close accounts for inactivity, fraudulent activity or breach of these Rules.

Our testing and customer service reviews show that timely and accurate KYC (know-your-customer) checks reduce disputes. To avoid withdrawal delays, upload requested documentation promptly when requested.

Deposits — How Funds Reach Your Account

Deposits are credited to your account after we receive confirmation from the payment provider. Processing time varies by method. You agree to use only payment methods registered in your own name unless we explicitly approve an alternative in writing.

We do not charge deposit fees. Your financial institution may impose fees independently. We may place limits on deposit amounts for anti-money laundering (AML) and responsible gaming reasons. In some cases we will request documentation for source of funds. These checks are standard industry practice and protect both you and The Pokies 114.

Withdrawals — How You Receive Funds

We aim to process withdrawal requests promptly, but processing times vary by method and may depend on the outcome of identity and transaction validations. Once funds leave our platform they are subject to the recipient financial institution’s processing times, which we cannot control.

1. Withdrawals are paid to the same payment source used for deposits where feasible. If a different payout route is required, we will communicate options.
2. We may require identity verification prior to the first withdrawal and periodically thereafter.
3. We do not apply withdrawal fees. Third-party or intermediary fees may apply and are the responsibility of the player.
4. Withdrawals that are returned by the receiving institution will be credited back to your account; we will contact you to arrange alternative options.

We tested multiple withdrawal scenarios and found that accounts with complete KYC documentation are processed fastest. To avoid unnecessary delays, ensure your account information matches your bank and card records.

Bonuses, Promotions & Wagering Requirements

Bonuses and promotions are offered periodically. Each promotion has its own terms. You must comply with the promotional terms in addition to these Rules. We reserve the right to void promotions and related winnings where abuse or non-compliance is suspected.

Our results show that common bonus restrictions include:

• Only certain game categories count toward wagering requirements (e.g., slots vs table games).
• Certain strategies or patterns applied while a bonus is active are prohibited and will lead to a void.
• Using multiple accounts to claim the same offer is forbidden.

If you use prohibited strategies while wagering (for example, systematic, low-risk plays designed solely to convert bonus funds into cash), we reserve the right to cancel winnings derived from those funds. Promotions are subject to additional terms published with each offer; always read them before playing.

Prohibited Conduct — Collusion & Automation

We do not tolerate cheating, collusion, or attempts to manipulate game outcomes. Examples of prohibited conduct include the use of bots, scripts, software to automate play, colluding with other players, or artificially inflating balances using chargebacks or third-party funding schemes.

1. Any evidence of automated play or collusion may lead to the immediate voiding of bets and suspension or termination of accounts.
2. Attempts to exploit game malfunctions or software defects will result in confiscation of funds and potential criminal referral.
3. Only one account per payment instrument is permitted without prior approval.

We actively monitor gameplay patterns and transaction data. Our internal fraud checks, together with industry-standard analytics tools, help us detect irregularities. In cases where we detect suspicious behavior, we will freeze activity pending an investigation.

Game Malfunctions & Resolution

If a game or system malfunction occurs, you must not attempt to exploit it. Where a malfunction affects play or results, we may void affected bets and adjust account balances as necessary. We will investigate incidents and work with game providers to determine outcomes.

Our experience shows that software faults are rare and mostly resolved within a short timeframe. When faults do occur, we aim to resolve matters fairly and transparently. If a malfunction causes loss of funds we will review server logs and provider data to determine corrective action; compensation is at our sole discretion based on the investigation.

Account Suspension, Closure & Breaches

We may suspend or close an account for reasons including suspected fraud, violations of these Rules, regulatory compliance, or at the player’s request. When we close or suspend an account we may withhold funds pending investigation or until verification is completed.

• Breaches of these Rules can lead to account suspension, forfeiture of funds, and cancellation of winnings.
• We may refer matters to law enforcement where criminal activity is suspected.
• Players have the right to appeal decisions by raising a dispute with our support team; escalation procedures are described below.

Where we withhold funds, we will notify you and outline the steps required to resolve the issue. In many cases providing requested documentation will resolve the matter quickly.

Identity Verification & Documentation

To comply with legal obligations and to protect our players and operations we will, at times, request documents including but not limited to:

• Government-issued photo ID (passport, driver’s licence, national ID).
• Proof of address (utility bill, bank statement not older than 3 months).
• Proof of payment method (photo of card with middle digits masked, bank statement showing transaction).

We store verification data securely and will only use it for purposes permitted under our privacy policy. Failure to provide required documents may result in delayed withdrawals or account closure. Our testing indicates that accounts with completed KYC are processed faster and experience fewer restrictions.

Anti-Money Laundering (AML) & Source of Funds

The Pokies 114 adheres to AML obligations. We may request additional information on the source of funds for large deposits or unusual activity. Acceptable documentation may include bank statements, payslips or other verifiable records.

We monitor transaction patterns and report suspicious transactions to the relevant authorities where required by law. These measures protect our players and help maintain the integrity of the platform.

Responsible Gambling

Gambling should be entertainment, not a problem. We encourage responsible play. We provide tools to help you control your gambling including:

• Deposit limits and spending limits.
• Session reminders and reality checks.
• Self-exclusion and cooling-off periods.

If you feel you are developing problems with gambling, stop playing immediately and contact support for assistance with self-exclusion or limits. We can provide resources and connect you to professional help services. Our experience shows early use of limits reduces harm.

Disputes, Complaints & Resolution

If you have a complaint about our services, please contact our support team with relevant account details and evidence. We will acknowledge complaints promptly and aim to provide a resolution within a reasonable period.

1. Initial complaint: submit to support with screenshots, transaction IDs and a clear description.
2. Investigation: we will investigate the issue, which may include checking game provider logs and payment records.
3. Outcome: we will provide a written outcome and explain any remedial action or further appeal rights.

If you are not satisfied with our outcome and a regulator has jurisdiction over the matter, you may refer the dispute to the appropriate authority. Where applicable we will provide details of the relevant dispute resolution body.

Fairness, Random Number Generation & Testing

We are committed to fair play. Game outcomes are determined by certified random number generation (RNG) and by independent third-party testing where applicable. Our platform and game partners follow industry-standard protocols to ensure fairness.

We regularly test game behavior and volatility. Our internal test results and external audit reports indicate that slot and table game outcomes conform to published return-to-player (RTP) metrics within expected statistical tolerances. If you suspect irregularities, raise a support ticket and we will review provider logs and independent audit records.

Privacy & Data Protection

We collect and process personal data to deliver services and comply with legal obligations. Personal information collected during account setup, verification and transactions is handled in accordance with our privacy policies and applicable data protection laws.

We use technical and organisational measures to protect personal data. Information is accessed only by authorised staff and third parties bound by confidentiality. If you have questions about how we use your data, contact support for our privacy statement and data access procedures.

Changes to These Rules

We may change these Rules from time to time. Material changes will be communicated via email or platform notifications. Continued use of the platform after publication of changes constitutes acceptance of the updated terms. We recommend checking these Rules periodically.

Contact & Support

For questions, verification submissions or disputes, contact our support team through the support options available in your account. Include your account ID and any relevant evidence with your message to ensure a swift response. Our team keeps records of communications to ensure transparency.

Final Notes & Our Commitment

We take our responsibilities seriously. Our management team, experienced since the company's founding in 2021, is committed to operating a safe, secure and fair gaming environment. We continuously monitor the integrity of our systems and update controls to reflect evolving best practice. Our audits and internal tests show consistent operation and compliance with expected standards.

We encourage all players to gamble responsibly and to keep personal account details secure. If you have any questions about these Rules, or need help with an account, please contact support immediately. Thank you for choosing The Pokies 114 and for reading our Rules carefully.

Effective date: These Rules are effective from the date published on our site. Where individual promotions or specific product terms differ, those terms apply in addition to these Rules.

Note: This page is a summary of our core Rules. For full legal terms and the privacy policy please refer to our full Terms of Use and Privacy Statement available in your account and in the website footer.